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| 1. |
What is Milani Hair? |
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Milani hair is a line of premium, 100% human clip-in or (clip-on) hair extensions. |
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| 2. |
How do I wear Milani Hair? |
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Milani Hair is completely do-it-yourself and can be applied in a matter of minutes. You simply clip the hair extension pieces (there are 7) into your hair–one by one–and release your own hair over it to cover and you're done! See our step-by-step "How to Apply" instructional page. Watch our instructional video. |
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| 3. |
Is Milani Hair real human hair? |
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Yes. Milani hair is made from only the finest 100% Remy human hair samples. |
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| 4. |
How many different colors does Milani Hair come in? |
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Milani Hair now comes in 17 different colors. |
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| 5. |
How long is the hair? |
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All 7 pieces are approximately 20″ long and all Milani Hair extensions comes in a silky straight texture. |
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| 6. |
How much does the hair weigh? |
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Milani Hair weighs approximately 100 grams or 4 oz. |
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| 7. |
How do I care for them? |
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Use a mild shampoo and conditioner (sulfate-free ones work best) to wash your Milani Hair. You don't need to wash it as frequently as your own hair; just when you feel it needs it. |
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| 8. |
How are the clips attached to the hair? |
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All of our clips are perfectly matched to each hair color. They are securely sewn on top of a fine lace trim which also is matched to the hair color and this holds the hair and clips together. This was designed to be most comfortable and secure for the user. Also, because we take special measure to match each clip to the hair color, your Milani Hair is virtually undetectable in your hair. Other companies simply sew the clips (which usually come in a standard silver metal color) along the weft of the hair. This makes the hair bulky and uncomfortable to wear–especially after wearing the hair for long periods of time. With Milani Hair, you simply clip the individual pieces into your hair and release your own hair over it to cover and then style as desired. |
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| 9. |
Can I use heat-products on Milani Hair? |
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Absolutely! Milani Hair is 100% human hair. You can cut it, color it, curl it, straighten it, and blow-dry it just like your own natural hair. |
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| 10. |
Can I sleep or swim in them? |
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It is not recommended to sleep or swim with your your Milani Hair extensions attached. Milani Hair is designed to be low maintenance so that you can put them in and take them off quickly and easily. To make your hair extensions truly last , do not sleep, swim or shower with them attached. |
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| 11. |
Can I color it if it doesn't match my hair exactly? |
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Absolutely! Unlike cheap synthetic hair extensions that cannot be styled or colored (plus it looks like "doll hair" next to yours), Milani Hair is 100% human hair–just like your own. You can color and highlight it to match your own hair perfectly but it's best to take it to a professional to avoid damage. |
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| 12. |
How much does shipping cost? |
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We use UPS as our preferred shipping method. Right now, we're offering FREE GROUND SHIPPING on all US orders over $100. If your order is less than $100, you will be given choices for shipping at Check Out.
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| 13. |
Can I return them if I don't like it? |
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We gladly accept returns and/or exchanges on un-opened and un-used merchandise within 30 days from the purchase date. Because Milani Hair is a real human hair product, for health concerns and sanitary purposes we cannot accept returns on used products. The hair is attached to a white paper backing with a special gold twist tie and then inserted into the exterior packaging. As long as you do NOT open that gold twist which is holding the hair and the white paper backing together, we will gladly take back the product; however, once you remove the hair from the white insert and the gold twist tie has been opened, we consider the product used. This does not mean that you can't take out the hair out from the exterior box it comes in and be able to touch and feel and check for color accuracy. You can certainly take the hair out of the exterior box with the white insert and hair in tact but please remember NOT to detach the hair from that white insert and gold twist tie. |
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| 14. |
How do I pick the correct color? |
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All of our hair extension colors are multi-tonal which means they should blend in naturally with your own hair as long as you choose a color in the same family. Start by choosing the color that is closest to your own shade. For example if your hair is on the darker side, you would look at colors #1, #1B, #2, #4 or some of our dark highlighted colors. If you're on the blonder side, you would look at colors #18, #22, #60 or some of our lighter highlighted colors. On our website, we try our best to show our colors as accurately as possible but of course pictures can sometimes be deceiving; especially when looking at them on different computer screens. So, if you're still not sure, you can always email us a high resolution photo of yourself showing your hair and we will do our best in helping you choose the right color. You can also purchase one of our color rings which features all 17 various shades and highlights we carry. You can then choose your perfect color right in the comfort of your home and be confident when placing your order. |
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| 15. |
How do I contact you? |
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You can email us at info@milanihair.com. or call us at 949-660-HAIR between the hours of 9AM to 5PM PST. |
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| 16. |
What forms of payment are accepted? |
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We accept all major credit cards (Visa, MasterCard, Discover, Amex). Sorry no Paypal.. |
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